{"id":86,"date":"2002-02-01T18:03:27","date_gmt":"2002-02-01T18:03:27","guid":{"rendered":"http:\/\/www.chezpiotr.com\/wordpress\/?p=86"},"modified":"2017-02-04T18:16:43","modified_gmt":"2017-02-04T18:16:43","slug":"2002-formation-de-techniciens-a-la-maintenance-du-progiciel","status":"publish","type":"post","link":"http:\/\/www.chezpiotr.com\/wordpress\/experiences\/2002-formation-de-techniciens-a-la-maintenance-du-progiciel\/","title":{"rendered":"2002 : Formation de techniciens \u00e0 la maintenance du progiciel"},"content":{"rendered":"<h2>Formateur <strong>chez\u00a0<\/strong>@ction.com<\/h2>\n<p>Formation des techniciens des clients aux proc\u00e9dures de diagnostique et de maintenance du progiciel sur une architecture 3 tiers<!--more--><\/p>\n<h2>contexte<\/h2>\n<p>A chaque d\u00e9ploiement du logiciel sur le r\u00e9seau d&rsquo;un client (et non en acc\u00e8s h\u00e9berg\u00e9), un transfert de comp\u00e9tences aux techniciens du client est n\u00e9cessaire.<\/p>\n<h2>Les actions<\/h2>\n<ul>\n<li>\u00e9laborer un plan de formation<\/li>\n<li>r\u00e9diger les supports de formation et les guides utilisateurs<\/li>\n<li>adapter les contenu \u00e0 chaque partenaire<\/li>\n<li>animer les formations<\/li>\n<\/ul>\n<h2>Fin de mission<\/h2>\n<p>Les pools de formations sont termin\u00e9es, les techniciens sont autonomes dans l&rsquo;administration de l&rsquo;application. Peu de sollicitation cot\u00e9 support me porte \u00e0 penser que l&rsquo;essentiel a \u00e9t\u00e9 correctement transmis.<\/p>\n<h2>Des chiffres<\/h2>\n<ul>\n<li>3 clients concern\u00e9s<\/li>\n<li>1 s\u00e9ances par client regroupant 2 techniciens<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Formateur chez\u00a0@ction.com Formation des techniciens des clients aux proc\u00e9dures de diagnostique et de maintenance du progiciel sur une architecture 3 tiers<\/p>\n","protected":false},"author":1,"featured_media":347,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[24,5],"tags":[13],"_links":{"self":[{"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts\/86"}],"collection":[{"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/comments?post=86"}],"version-history":[{"count":2,"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts\/86\/revisions"}],"predecessor-version":[{"id":88,"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts\/86\/revisions\/88"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/media\/347"}],"wp:attachment":[{"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/media?parent=86"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/categories?post=86"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/tags?post=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}