{"id":119,"date":"2006-01-29T18:49:09","date_gmt":"2006-01-29T18:49:09","guid":{"rendered":"http:\/\/www.chezpiotr.com\/wordpress\/?p=119"},"modified":"2017-02-04T17:04:03","modified_gmt":"2017-02-04T17:04:03","slug":"2006-conceptionet-realisation-dun-outil-dargumentaire-pour-plateforme-telephonique","status":"publish","type":"post","link":"https:\/\/www.chezpiotr.com\/wordpress\/experiences\/2006-conceptionet-realisation-dun-outil-dargumentaire-pour-plateforme-telephonique\/","title":{"rendered":"2006 : Conceptionet r\u00e9alisation d&rsquo;un outil d&rsquo;argumentaire pour plateforme t\u00e9l\u00e9phonique"},"content":{"rendered":"<h2>Analyste Programmeur <strong>chez\u00a0<\/strong>MFPServices<\/h2>\n<div class=\"storyUnit\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-358\" src=\"http:\/\/www.chezpiotr.com\/wordpress\/wp-content\/uploads\/2017\/02\/MFP_services-300x296.png\" width=\"82\" height=\"81\" srcset=\"https:\/\/www.chezpiotr.com\/wordpress\/wp-content\/uploads\/2017\/02\/MFP_services-300x296.png 300w, https:\/\/www.chezpiotr.com\/wordpress\/wp-content\/uploads\/2017\/02\/MFP_services-150x150.png 150w, https:\/\/www.chezpiotr.com\/wordpress\/wp-content\/uploads\/2017\/02\/MFP_services-100x100.png 100w, https:\/\/www.chezpiotr.com\/wordpress\/wp-content\/uploads\/2017\/02\/MFP_services.png 363w\" sizes=\"(max-width: 82px) 100vw, 82px\" \/>Conception et r\u00e9alisation d&rsquo;un outil de conduite d&rsquo;argumentaire en vente directe de pr\u00eats \u00e0 la consommation et de contrat d&rsquo;assurances<\/p>\n<\/div>\n<p><!--more--><\/p>\n<h2>contexte<\/h2>\n<p>Le d\u00e9partement du t\u00e9l\u00e9-marketing op\u00e8re pour un \u00e9tablissement bancaire partenaire des campagne de prospection de client\u00e8le. La distribution d&rsquo;offre de pr\u00eat n&rsquo;\u00e9tant pas une activit\u00e9 jusque l\u00e0 significative du centre de service, une outil de conduite d&rsquo;argumentaire est n\u00e9cessaires.<\/p>\n<h2>L&rsquo;outil<\/h2>\n<p>R\u00e9alis\u00e9 sous MSAccess l&rsquo;outil permet :<\/p>\n<ul>\n<li>Configurer des sc\u00e9nario de conduite d&rsquo;argumentaire<\/li>\n<li>Importer des listes de contacts<\/li>\n<li>Accompagner le t\u00e9l\u00e9-op\u00e9rateur en r\u00e9alisant les simulations de cr\u00e9dits au moment opportun<\/li>\n<li>Enregistrer la prise de contacts ou les relances<\/li>\n<li>Piloter l&rsquo;activit\u00e9 et la concr\u00e9tisation.<\/li>\n<\/ul>\n<h2>Fin de mission<\/h2>\n<p>R\u00e9alis\u00e9 en collaboration avec le responsable du centre de services, l&rsquo;outil est rapidement mis en place aupr\u00e8s des t\u00e9l\u00e9op\u00e9rateurs. Par la suite quelques interventions d&rsquo;extraction de donn\u00e9es ont \u00e9t\u00e9 requise pour peaufiner l&rsquo;offre de service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Analyste Programmeur chez\u00a0MFPServices Conception et r\u00e9alisation d&rsquo;un outil de conduite d&rsquo;argumentaire en vente directe de pr\u00eats \u00e0 la consommation et de contrat d&rsquo;assurances<\/p>\n","protected":false},"author":1,"featured_media":339,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[24,5,26],"tags":[12],"_links":{"self":[{"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts\/119"}],"collection":[{"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/comments?post=119"}],"version-history":[{"count":2,"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts\/119\/revisions"}],"predecessor-version":[{"id":371,"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/posts\/119\/revisions\/371"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/media\/339"}],"wp:attachment":[{"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/media?parent=119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/categories?post=119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chezpiotr.com\/wordpress\/wp-json\/wp\/v2\/tags?post=119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}